FAQ

• Bed sizes:
  Comfort, Comfort L and Comfort XL: 120 x 200 cm
  Suite: 160 x 200 cm
  Penthouse and Penthouse XL: 140/160 x 200 cm
  incl. slatted frame, mattress, bed base
• Closet
• Wardrobe
• Table with chair
• Desk with chair
• Shelves and storage compartments
• Kitchen with stove (2 x ceramic hob with Ø 14,5 cm and Ø 18 cm, oven), circulating air extractor, sink, refrigerator with 3-star freezer compartment
• Bathroom with glass shower, toilet and washbasin
• Mostly with terrace/balcony/loggia
• Curtain in front of the windows
• Roller shutter for darkening
• Ceiling lamps
• Smoke alarm
• Telecommunication connections for Internet and TV

Not included in the apartments:
TV, PC, dishes, bedding, balcony furniture.

Furniture is permanently installed and may not be removed.
Barrier-free apartments are available.

You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you.

We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any furniture (except balcony furniture). In order not to damage the apartments we do not allow attachments of any kind - no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

You can choose between six types of apartments:

Apartment 'Comfort':
one-room apartment (21-27 m²) 

Apartment 'Comfort L':
one-room apartment (26-32 m²) 

Apartment 'Comfort XL':
one-room apartment (33-38 m²) 

Apartment 'Suite':
one-room apartment (36 m²) 

Apartment 'Penthouse':
two-rooms apartment (37-51 m²) 

Apartment 'Penthouse XL':
two-rooms apartment (62-66 m²) 

No. The keeping of pets is generally not permitted because of hygienic reasons and to show consideration for people with allergies.

After you have registered on our website you can choose a parking space and request the rental contract.

You need a fully completed rental agreement.

Please check with the rental team by email for possible availability.

Attic

• Roof terrace with seating
• Sports field

First floor

• Office of the community manager
• Lounge with tv & table soccer
• Fitness room
• Event kitchen
• Launderette
• Bicycle parking

Basement

• Car parking
• Storage rooms

General

• Elevator

You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are posted directly in the respective rooms. 
Our tenants have to pay the community and service fee one time in order to use many additional offers like the common areas for free. You can find more information here.

After registering online, you can book a viewing appointment of your choice in the categroy "viewing calendar".

We would be pleased to show you our apartment complex and the common areas, depending on availability also an apartment. 

With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

Included is: water, hot water, heating, electricity, caretaker, internet/wifi up to 25 mbit/s, TV connection, cleaning of the common areas etc.

Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.  

Pay once - enjoy always! 

• Our Community Manager is there for you. He is the good soul of the house. If you have questions, need help or just someone to give you tips and info about the city, he is your contact person. He takes care of security and cleanliness in to your
• Our Community Manager organizes events such as the Welcome Party, Christmas Party, Seasonal Specials, sporting events, TV events (Super Bowl, European Championship, World Cup, concerts), barbecues and much more.
• The Community Manager will receive your packages for you and let you know that you can pick them up.
• You can also reach our Community Manager team at any time via our video chat.
• We lend many practical household appliances that you don't have to buy separately, for example: Iron and ironing board, tool box, vacuum cleaner, board games, playstation, beer pong table.
• Fancy some urban gardening? We invite you to plant, tend, harvest and cook together in the community kitchen.
• We offer you beekeeping. You get the chance to experience these animals and to enjoy your own honey at our beekeeping festival.
• Our i Live app gives you more ways to interact with your fellow residents and book services.
• We'll make sure you feel at home in your Community Areas. For relaxing evenings with friends, you'll find a lounge and a rooftop terrace. In the fitness room and on the sports field you have everything you need to work out.
• You will receive your personal Welcome Package. Let yourself be surprised how we can do something for our environment together at the same time.

Here some examples:

• Cleaning service
• Well-stocked kiosk just in case
• Laundromat
• Rental items, such as guest bed, party rental boxes...

With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager. The App informs you with all important news about i Live and your location. 

If you have any questions or problems contact: 
hello@i-live.de

Many – here you can see just a few!
(All services can be found in your START LIVING INFORMATION!)

services for free

• community events 
• rental items: various cleaning sets, vacuum cleaner, iron and ironing board, games, PlayStation etc.
• use of common areas sports field, fitness room, common lounge, common terrace
• parcel counter service
• and much more

services with costs

• Cleaning service
• Well-stocked kiosk just in case
• Laundromat
• Rental items, such as guest beds, party rental boxes...

The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home you can pick up your parcel at the office during the office hours

Please make sure that your name and apartment number are written onto your post so that it will arrive savely. 

• identity card
• if necessary, proof of insurance

A landlord certificate will be given to you by your community manager on the day of the apartment handover.

You will get two apartment keys and one for your mailbox.

On the day the rental starts. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.

After consultation with our community manager another, later day is possible.

Yes, provided that the deposit is received at least one week before the handover date. In addition, the community and service fee must be paid by credit card / debit card on the day of the apartment handover.

In addition, following documents need to be submitted to the community manager at the day of the handing over: 

• written authorization to handover
• identity card of the authorized representative (presentation at the day of handover)
• copy of the identity card of the virtual tenant

You can cancel your rental contract on 31/03 and 30/09 every year with a notice of at least three months.

The cancellation can be made in text form for the tenant. Please send your cancellation by email to the rental team.

On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

The community manager will come to your room a to give you some tips on how to prepare your move out about 6 weeks before your rental ends. This is important to prevent stress with your renovation work. Furthermore, we would like the new tenant to move into a clean and comfortable apartment in a relaxed manner.

The house rules are part of your rental agreement. They are attached to the contract.

You can find the energy performance certificate here.